Ella Rouge Skin and Laser Clinics

Reviews of Ella Rouge Skin and Laser Clinics

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  Julia Lam Added February 05, 2021

  ★ ★ ★ ★ ★
  I've been seeing the ladies at this clinic for the past 7 years. From waxing to laser and facials to micro needling, each treatment has always been performed with great care and attentiveness. They always take the time to ask how the last treatment went and how my skin reacted afterwards. I have no hesitation in recommending them and I will continue to use their services for years to come.
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  C Ahearn Added January 30, 2021

  ★ ★ ☆ ☆ ☆
  Attended the Bankstown to ask if expired gift vouchers could be used as they had been misplaced for 2 years and finally found (mum has memory problems). Told no as it was after the date. They took $89 for each voucher then. Very disappointed wouldn't even consider other options. Would not recommend or attend that store.
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  Natalie E Added January 19, 2021

  ★ ★ ☆ ☆ ☆
  I've been to dozens of beauticians over the years, but nowhere have I encountered such heavy upselling as this salon! I appreciate appropriate product recommendations, but this was ridiculous, from the second I walked in the door to the moment I walked out they were desperately pushing products and services at me. It was 20min after my appointment time before I was even taken into a treatment room. Also, since when does a "full body massage" only cover back, arms, hands and calves?? The skin treatment was good and my skin felt nice afterwards, although I do find it bizarre that despite booking and requesting a facial I ended up with a chemical peel and treatment. But the biggest annoyance was simply that they took no time to ask questions or find out what my routine or lifestyle were or what I might need, and also ignored my clear instruction that I was in a hurry and didn't want to be there any longer than 2 hours max. 2.5 hours after my scheduled appointment (to which I was early) they were still trying to sign me up for packages and sell me more products. Apparently the $375 I spent just wasn't enough. The overall lack of respect for their customers just made the experience unpleasant. Having recently moved I was looking for a new regular beautician, but after this experience I will keep looking.
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  NESAR AHMED Added January 08, 2021

  ★ ☆ ☆ ☆ ☆
  So neglectful !!!!!
  Didn't follow safety measures.
  Customer service so bad. The way they are talking so unprofessional
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  M C Added September 03, 2017

  ★ ★ ☆ ☆ ☆
  It was ok, however for whatever reason (maybe money, organisational and idk what else) we were made to drive 5 or 6 times (we dont live that close) - 3 times in one week consecutively day after day just for this procedure. This was before the relocation of the store and was the older ish store and we had a blonde lady with pale skin and kind of small beady eyes. We saw a huge sign that said discount for laser. Firstly the laser was not THAT effective and doesnt justify the price. We weren't that knowledgable but this is a spa not a professional plastic surgeon or dermatologist practice as I would know now. It was also quite painful and abusive for my mum even with numbing cream (which we told her to use more of) as I heard her screaming while I was made to sit outside the room and I dont know what happened. She said her whole body was twitching and spasming to pain. My mum is also tolerant of pain as she has gone through alot. Even though this laser was discounted, it was still very expensive and not worth it... Thank god I was there before and after the procedure as otherwise my asian mother may have been taken advantage of - as there were definitely no asians there. Even though I was there the service could have been better specifically the whole lot of things that were listed clearly on the brochure that was not done and it felt like everything I had to question and it's times like this I had to assert myself and I'm usually not assertive or that brave or that thick skinned Shameless you now but single that money kind of given to them I was like yeah they need to to everything that was kind of listed in this package specifically after the laser will I meant to have after care in terms of different West roses and creams she was meant to you know I do it herself but she didn't until after I yelled at her and she probably used testers whatever and it was said in the package that they'll be makeup to cover up the redness and I had to remind her to and the make of shoes was the wrong colour whatever, she decided to take "before and after" photos on her phone and not a professional camera. She didnt use flash. Later on she didnt even bother to take after photos to compare... Was it because there wasnt a huge difference or laziness idk and so much more things that happened. Oh and there was meant to be a "post procedure" appointment which never happened or she never called us and we had to go in to the store ourselves and she didnt look that pleased to see us and just sat us outside in the waiting area and talked for 2 minutes about nothing. she was quite frustrated with me because of this when i pointed out stuff she was meant to do anyway I don't know if it was out of laziness or because we were Asian. I didn't see a lot of young beautiful people going in there only very old people who are lonely and need someone to talk to when they were doing her nails.
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  Bridget Davis Added July 02, 2017

  ★ ★ ★ ★ ☆
  Lovely store on the ground floor of this Westfield at the Woolworths end. Staff here are friendly and attentive and it always feels nice coming into the store, like a little Oasis from the hustle and bustle.
  
  Best parking option for coming here is to park on the roof close to the cinemas. Come down the cinema escalators and then take the escalators to the right until you reach the ground floor. The store will be just to your left when you exit the last escalator.

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About ellarouge.com.au

Sydney Beauty Salon | Ella Rouge Skin and Laser Clinics
Famous for introducing laser hair removal technology to Sydney, Ella Rouge Beauty Salon has some of the comprehensive up-to-date treatments on offer include Laser and IPL, Cosmetic Injectables, Fraxel, Dermabrasion, Microneedling, LED Light Therapy, Oxygen, Endermologie and Photorejuvenation as well as traditional, facials, waxing, spray tanning and massage services.
Beauty Salon Sydney, Beauty Salon